COMMUNICATIONS HUB

the challenge

The growth challenges through acquisition make cross platform communications tenuous by attributing to facilitating interdepartmental silos.

Each business unit is focused on driving out costs in their respective areas of responsibility but lack a central hub of information at the enterprise level to allow executives to analyze and disseminate data across the organization.

Sales & Marketing centers on attracting & onboarding new members and expanding broker networks, Operations concentrates on reducing the cost of member management, and Back Office/IT focuses on revenue management and compliance.

The slow response to coordinated communications leads to poor member satisfaction and higher attrition rates.

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the hub produce

Provide a holistic approach to managing critical member communications and experience.

Our HUB approach allows the ability to aggregate, disseminate, and manage inbound and outbound critical communications in a concise, consistent, and timely manner across multiple channels.

The HUB platform provides visibility across various business units using a uniform dashboard that is integrated with the many products and services offered by managed healthcare providers.

The internal business teams, member community, and service providers interact with our centralized hub to provide a more effective way and managing communications, which increases performance and improve overall member satisfaction, driving better retention, while managing regulatory and compliance requirements.

This disruptive approach is providing comprehensive solutions that help healthcare organizations from purely focused on unit cost reduction to global enterprise level objectives to increase member retention and experience.

We provide the manufacturing capabilities, technology infrastructure, and compliance credentials to provide print & mail, warehousing, fulfillment and kitting, web portal and technologies as well as our healthcare knowledge and experience allow us to provide a complete turn-key solution to the managed healthcare provider industry.